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E-Billing Portal Log In Issue Noted 7-31-26

Hey Water customers- having trouble logging into the e-billing portal?

We’ve become aware of a spam filter issue that is making logging into the e-billing portal difficult. If you are not getting your authorization key to log in the first time you request it, please add ebill4341@jUSTInter.net to your email white list. This is the email address your bill notifications originate from and adding to your whitelist means that it will not get stuck in spam.

Requesting multiple codes will not work! Wait 30 minutes and try again after following these steps. Only request one key at a time per log in attempt, sometimes it takes a few minutes.

Thank you!

Seasonal Hydrant Flushing!

Public Works Notice October 21st – October 24th 💧

The Richmond Public Works Department will be performing seasonal hydrant flushing throughout town. This is a controlled procedure that is vital to the general maintenance of the Village’s water distribution system.

During hydrant flushing, some loss of pressure and discoloration of water may occur. The water may temporarily appear rust-colored because the iron and other mineral deposits in the water mains get stirred up. There is no health hazard associated with discolored water. Water is safe to use and consume during hydrant flushing, however it may stain laundry. Residents are urged to avoid doing any laundry when hydrants are scheduled to be flushed in your area. If water is discolored, wait until flushing has subsided in your area then run a cold water tap until the water runs clear.

If you have any questions regarding the hydrant flushing program, or when flushing will occur in your neighborhood, please contact Richmond Public Works at pwcrewleader@richmond-il.com.